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BTI Names Parker Poe to Client Service A-Team for Third Straight Year

  • November 29, 2017

Charlotte, N.C. – Parker Poe Adams & Bernstein LLP is pleased to announce that BTI Consulting Group has named the firm to its “Client Service A-Team” for 2018. Parker Poe has received this honor for three straight years and nine of the past 10 years overall.

BTI’s Client Service A-Team is the gold standard used by law firms and corporate counsel to measure client service. The report relies entirely on interviews with general counsel, chief legal officers, and other legal decision-makers at organizations with $1 billion or more in revenue. For the 2018 edition, BTI conducted 350 in-depth telephone interviews with leaders across 15 industries between February and October of 2017.

“Parker Poe has a strong reputation for its dedication to excellent client service and, in fact, we launched a formal internal program two years ago called 'The Path,' which is focused exclusively on developing and sustaining superior relationships,” said Kristen Leis, chief marketing and business development officer. “We are honored that our clients and BTI have recognized our commitment.”

In particular, clients praised Parker Poe attorneys for serving as advisors on business issues, providing value for the dollar, keeping clients informed, and dealing with unexpected changes, according to BTI’s report. 

About BTI Consulting Group
BTI conducts more independent research on how clients acquire, manage, and evaluate their professional service providers. It examines the market from clients’ perspectives through in-depth client feedback. The results are no-nonsense, fact-based insights, advice and information.

BTI’s proprietary methods include open-ended interviews with high-level executives and decision-makers, carried out by highly trained senior interviewers. Its reports and findings are based only on what clients say. Founded in 1989, BTI now performs research in 42 countries.

About Parker Poe
Parker Poe Adams & Bernstein LLP has more than 200 lawyers in seven offices located in major markets across North Carolina, South Carolina and Georgia. The firm provides legal counsel to some of the largest companies and local governments in the region.

Parker Poe is a member of TerraLex, one of the world’s leading international legal networks. With 155 member law firms and more than 17,000 attorneys in 100 countries, TerraLex members provide the legal resources and expertise needed to conduct seamless business worldwide.