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BTI Names Parker Poe to Client Service A-Team for Fifth Straight Year

  • January 09, 2020

Charlotte, N.C. – Parker Poe Adams & Bernstein LLP is pleased to announce that BTI Consulting Group has named Parker Poe to its “Client Service A-Team” for 2020. Parker Poe has received this honor five straight years and 11 of the past 12 years overall.

BTI’s Client Service A-Team is the gold standard used by law firms and corporate counsel to measure client service. The report relies entirely on interviews with general counsel, chief legal officers, and other legal decision-makers at large and Fortune 1,000 companies. For the 2020 edition, BTI conducted more than 350 in-depth telephone interviews with leaders across more than 15 industries between January and October of 2019.

In particular, clients said Parker Poe stands out for how it invests in client relationships and handles client-facing communications, according to BTI’s report. Both of those areas have been recent focuses of the firm’s annual program called The Path, which is designed to help the firm deliver superior client service. The firm has invested in teaming up with clients to learn process improvement and project management skills geared specifically for the legal profession, and Parker Poe attorneys and leaders regularly conduct in-person client interviews to deepen their understanding of each client’s business and gather feedback.

About Parker Poe
Parker Poe Adams & Bernstein LLP has more than 225 lawyers in eight offices in North Carolina, South Carolina, Georgia, and Washington, D.C. The firm provides legal counsel to many of the largest companies and local governments in the Southeast.

Parker Poe is a member of two leading international legal networks: TerraLex and the Employment Law Alliance. TerraLex and the ELA have chosen Parker Poe to help guide clients through the challenges of global business.